SKYCRESCE
Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Contact and inquiry details: name, email address, phone number, WhatsApp number, company or business name, and country, submitted through our contact form, booking link, email, or messaging apps.
• Project information: details you share about your business, goals, brand assets, content, and requirements when we scope or deliver a project.
• Communications: records of emails, WhatsApp and Instagram messages, calls, and meeting notes exchanged with you.
• Billing details: invoicing name, address, and (where applicable) tax or VAT identification number. We do not directly collect or store full payment card numbers, as payments are processed by secure third-party payment providers.
• Newsletter or marketing sign-up details: where you opt in to receive updates.

1.2 Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, referring pages, pages viewed, time spent, and general location (city/country level) inferred from your IP address.
• Cookies and similar technologies: as described in Section 4 below.
• Analytics data: collected via tools such as Google Analytics and Google Search Console, and, where used, heatmap or session recording tools to improve user experience.

1.3 Information From Third Parties

• Publicly available business information (for example, from your website, Google Business Profile, Instagram, or Maps listing) that we may review when preparing outreach or a custom project proposal.
• Information from integrated third-party platforms you connect to your project (such as Webflow, hosting providers, or payment gateways), to the extent needed to deliver our services.

2. How We Use Your Information

• To respond to inquiries and prepare quotes, proposals, and demo websites.
• To design, develop, deliver, host, and maintain websites and related services under our agreement with you.
• To communicate with you about your project, invoices, and support requests.
• To send occasional updates, portfolio highlights, or exclusive offers where you have opted in. You may unsubscribe at any time.
• To operate, secure, and improve skycresce.com, including understanding how visitors navigate and use the site.
• To comply with applicable legal, accounting, and tax obligations.
• To detect, investigate, and prevent fraud, abuse, or security incidents.

3. Legal Basis and Consent

Where applicable law requires a legal basis for processing, we rely on: your consent (for example, newsletter sign-ups or non-essential cookies); the necessity of processing to perform a contract with you (for example, delivering a website project you commissioned); our legitimate interests in operating and promoting our business; and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us, without affecting any processing already carried out.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to make the site function, remember your preferences, and help us understand how visitors use the platform.

• Essential cookies: required for core site functionality, such as security and load balancing. These cannot be switched off.
• Analytics cookies: help us understand traffic and usage patterns (such as Google Analytics) so we can continuously improve the site.
• Functional cookies: remember preferences such as language or regional settings.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect site functionality. Where required by law, we will always request your explicit consent before setting non-essential cookies.

5. How We Share Information

We strictly do not sell your personal data. We may share information with:

• Service providers who support our operations, for example, hosting providers, domain registrars, email and communication tools, analytics providers, payment processors, and project/design tools (such as Figma, Canva, or Webflow), solely to the extent needed to provide our services.
• Professional advisers (such as accountants or legal counsel) where necessary for our business operations.
• Government authorities or regulators, where required by applicable law, legal process, or to protect our rights, property, or safety, or that of others.
• A successor entity in the event of a business restructuring, sale, or transfer of assets, subject to equivalent protections for your data.

Third-party service providers are only permitted to use your data as strictly needed to provide their services to us and are contractually expected to maintain appropriate confidentiality and security safeguards.

6. International Data Transfers

Skycresce serves clients across multiple countries, including the UAE, Kuwait, and other Gulf and international markets. As a result, your information may be transferred to, stored, and processed in India (where we operate) and in other countries where our service providers (such as hosting or analytics providers) are located. Where we transfer personal data internationally, we take reasonable and necessary steps to ensure it continues to be protected consistently with this Policy and applicable law.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including delivering and supporting your project, meeting legal, tax, and accounting requirements, and resolving disputes, after which it is securely deleted or anonymised. Website analytics data is generally retained in aggregated or pseudonymised form for a limited period as configured in our analytics tools.

8. Data Security

We use highly reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. This includes access restrictions, secure hosting environments, and the use of reputable third-party platforms. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law (including India's Digital Personal Data Protection Act, 2023, and, where relevant to you, other data protection laws), you may have rights to:

• Access the personal data we currently hold about you.
• Request correction of any inaccurate or incomplete data.
• Request erasure of your data, subject to legal or contractual retention needs.
• Withdraw consent where processing is based heavily on consent.
• Object to or request restriction of certain processing, including direct marketing.
• Lodge a grievance with us, or with your local data protection authority where applicable.

To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe and in full accordance with applicable law.

10. Children's Privacy

Our website and services are intended exclusively for businesses and individuals who are at least 18 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

11. Third-Party Links and Services

Our website and communications may occasionally contain links to third-party websites or tools (for example, client demo sites, social media platforms, or payment gateways). We are not responsible for the privacy practices of those third parties, and we strongly encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to strictly reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this Policy indicates when it was last revised. Material changes will be prominently communicated through the website or directly to active clients where appropriate.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Skycresce
Email: contact@skycresce.com
Address: Noida, Uttar Pradesh, India
Website: https://skycresce.com